ITIL is easily one of the most popular best practice frameworks in service management. It is no wonder, then, that some of the world’s native organizations have embraced ITIL practices. How would ITIL benefit you or your organization? That is how:
1. ITIL is scalable and flexible. This means that any organization, regardless of the size of its operations, can easily implement it to deliver business benefits. Both the organization and the individual adopting ITIL practices have more confidence to take action.
2. ITIL is an integrated set of best practices that evolves to meet market needs. It is well designed to allow people to focus on customer needs rather than technical issues. This leads to better consumer loyalty and builds trust.
3. Faster service, less downtime, little or no disruption while meeting contractual, regulatory, and legal compliance requirements are just some of the benefits of adopting ITIL practices.
With a number of benefits it provides, ITIL is clearly a certification that you MUST look for. It will open windows of opportunity for you once you are armed with the knowledge on how to successfully transform companies and increase your competitive advantage over others.
How to prepare for an ITIL certification?
Step 1: You first start with an ITIL Foundation certification that gives you a general understanding of all the key concepts, elements and technologies that are used in the life cycle of an ITIL service. You will also study the links between the life cycle stages, the processes used, and their ultimate contribution to service management practices.
This certification is intended for people who:
• Require a basic understanding and outline of the ITIL framework.
• You want to know how the framework can be used to improve IT service management and contribute to continuous service improvement.
Once you have this certification, you may need further guidance before you can apply ITIL practices for IT service management to professional projects.
Step 2: Next, aim for the intermediate level certification, which included a modular framework that gives you information about the modules on IT service management. These modules are more detailed than the basic level and it is up to the individual to decide how many or how many intermediate qualifications they need. The best idea is to select modules from both the service life cycle and the service capacity flows to combine management and technical knowledge.
This certification is intended for people who:
• Have an exposure to IT basics and have at least 2 years of IT Service Management experience.
• Can access accredited training organizations (as intermediate modules cannot be approved by self-study alone)
Step 3: You can choose to go directly to Expert level after the basic course, or go through Step 2 depending on what suits your needs. This level provides you with comprehensive knowledge and skills based on best IT service management practices. This certification helps advance your career in the field and will open the doors for you to the ITIL Master level if you wish.
This certification is intended for people who:
• Who have the basic ITIL certificate or a Bridge certificate.
• That they have enough credits from their base and / or intermediate modules.
• That they have a balanced knowledge throughout the entire life cycle of the ITIL service.
Not only will this certification advance your career prospects, it will also increase the prospects for success of the organization where you choose to make a difference.
If you are in IT Service Management, why wait? Get certified now and see the difference it makes.