Most of the companies, whether national or international, have started to use the leverage of outsourcing extensively. It is natural and obvious too. With businesses expanding like never before and technology and communication methods constantly innovating, the need for outsourced teams to handle your back-end processes is growing.
Other BPO service providers have also converted to KPO, which means that if you get your operations, you can actually use multiple skills and focus on your core business. However, the real question is knowing how to select the right service provider to suit your business needs. Let’s look at 3 ways in which an ideal BPO solution provider can stand out from the rest.
continuing business plan
Find out if your potential partner has a strong and solid business continuity plan. Evaluate your plans based on your needs. Are you in a business serving customers globally? Are you running an electronic portal? Or is it inbound sales that you are outsourcing? If you are a large food brand that needs to outsource your inbound sales, then you need someone who is capable of recruiting additional support staff at the bank.
If you’re an energy and utility company or have an active online portal, you may want to make your BCP online customer service more robust than your phone. However, if you are a bank or the credit card division of a bank, you may want someone who operates from multiple physical and/or geographic locations.
cost arbitrage
Reducing overhead costs is one of the main factors to consider in finding the right service provider. So before you finalize on your potential Business Process Outsourcing solution provider, be sure to compare costs.
You’ll also need to make sure cost arbitrage still covers all the business needs you have. What this means is that you don’t want to suffer for the quality or the levels and standards of the service provided to you, just because you have found a relatively low cost solution provider.
Homework
Before you finalize the name, another thing to consider is whether or not your external solutions prospect has done enough homework. Do they understand your industry well? Do they understand your brand? Do they believe in business values similar to yours?
These questions are certainly difficult to judge, but they are just as important as any other question. In most cases, it is very difficult to find out past references, since most companies prefer to keep their external teams unreported. There is NDA and other relevant information involved.