Soft Skills Training nowadays is a part of any management program all over the world because it helps to shape the personality and therefore plays an important role in your professional development. Organizations around the world have realized the importance of soft skills as part of the management curriculum, as good soft skills help maintain long-term relationships with customers and thus facilitate the Business success. Therefore, organizations have begun to feel that it is worth investing in imparting soft skills training to their employees. Delivering soft skills training not only helps improve service transactions, but also makes employees feel that the organization has taken a keen interest in their professional development, which greatly contributes to employee retention.
Research studies conducted around the world have shown that soft skills such as cultural sensitivity, business etiquette, and good communication skills go a long way in building global business and are therefore indispensable to a company’s well-being. organization.
A typical soft skills training program falls into four broad categories:
Build Relationships – Teach students interpersonal skills and effective human relations.
Getting Things Done – Teaching Total Quality Leadership, Power Dynamics, Transitions, and the Art and Practice of Agreement
Developing the organization and the people that make it up – Teaching Total Quality Culture, Strategies to lead change, resolve differences and grow a business
Specialized Skills – Coaching, Consulting, Negotiation and Group Facilitation
While the importance of soft skills is emphasized, its importance needs to be seen, especially in the context of Indian companies. There is a reason why there is a strong demand for soft skills training in India. Technical skills alone are not enough for them to be globally competitive. Cultural, language and environmental barriers can only be crossed with the help of soft skills. Also, Indian companies are in a competitive position with global companies as they offer similar services in most industries. Therefore, without proper soft skills, Indian companies will be left behind. According to Pramila Mathew, CEO of MMM, a training solutions provider, “The world is flat and we are constantly interacting with people who come from different cultures and countries. This is why there is a higher demand for skills training. soft courses such as Management Training, Team Leadership, Outbound Training, Executive Training and Corporate Leadership Training.
Research studies conducted on IT recruitment revealed that in entry-level positions, there was a strong requirement for technical skills. However, soft skills are a must if one wants to climb the corporate ladder. Also, with leadership styles becoming more open, managers expect their team members to be able to communicate their ideas openly. According to an ERP consultant from a large consulting firm, “Soft skills are very important in business. Being technically sound is essential, but you also need to have the ability to get your idea across to the masses in the easiest way possible.” . What has made soft skills more important today is the rise of outsourcing. This requires professionals and subject matter experts to communicate directly with their clients.