Restaurants complained of high costs and abuse, so much so that the former Minister of Middle Classes and Independents, Denis Ducarme (MR), had sent the file to the economic inspectorate. The investigation opened by the latter failed to confirm any problems in the sector.
Deliveroo and Uber Eats have neither increased – nor decreased – their cost percentages during the economic crisis caused by the coronavirus pandemic.
Commissions are negotiated per restaurant and there are various ways to work together. If a customer collects his order himself, Deliveroo does not provide for a commission, a gesture intended as a “support measure”. Usually, however, commissions range between 30% and 35%.